We want you to be confident about your purchase. Below is a summary of our refund practice.
Eligibility
Refund requests must be raised within 7 days of purchase and before your first 1-on-1 counselling session.
Non-refundable services
Once counselling sessions have started or choice-filling support has been rendered, plans are non-refundable.
Processing
Approved refunds are processed within 10-14 working days to the original payment method.